FAQ’s – frequently asked questionsNeed some help regarding a product?
Do you have a question regarding an Artiteq product? Below you will find the frequently asked questions. In case you’re unable to find an answer there, please get in touch with us directly. During weekdays, you can reach us on the Chat (only available during office hours), or on the phone number +31 13-5729070 en per email op firstname.lastname@example.org. We love to help you!
Frequently asked questions
How do I drill holes in order to fasten the clips when mounting the Click Rail to the ceiling?
You can mark out the holes by using the Click&Connect feature as a template. The clips are designed such that the screws can be inserted diagonally up to a 10° angle, after which the rail can be mounted to the ceiling. If this angle is too small or if you would like to drill at a straighter angle, we recommend that you use a longer drill or a special drill with a compact head.
How do I prevent frames from tilting forward?
Frames suspended from a cord are always tilted slightly forward. You may have seen this in museums, where it is done deliberately in order to prevent glare. How far the frame tilts forward and how this can be avoided depends on a number of factors (see the appendix).
What is the correct combination for a hanging system, wire and hook with a painting / frame?
A picture hanging system comprises the following elements: rail, hanging wire and hanging hook. Artiteq guarantees the functionality of the products because it carefully coordinates the various elements of a picture hanging system. The quality can only be guaranteed when original (Artiteq) products are combined correctly. The guarantee is null and void if there are combinations other than with the correct Artiteq products. A frame or canvas will always hang more steadily if 2 hanging wires are used. The weight of the frame determines the choice of the hook and wire, in combination with the maximum weight carrying capacity of one metre of the rail.
What type of paint should I use to overpaint my rail?
Artiteq profiles are lacquered using a polyester-based powder coating which is generally easy to overpaint. The primer version can be overpainted using commonly available lacquers (latex-based, acrylic-based or alkyd-based). If you intend to overpaint the profiles, you must first prepare the surface. It is sufficient to remove any excess grease (preferably using surgical spirit) and slightly polishing it with fine sandpaper.
Can I reduce the length of the rail?
The aluminium profiles can be easily customised by trimming them with a metal saw to reduce their length. It is recommended that you use a miter box to make a straight, rectangular cut.
Can I dismount my picture hanging system and reinstall it in another location?
The rail is affixed quite firmly to the clips because it must be fastened safely and securely. The system is essentially designed to be mounted once. If you disassemble all the parts, it is important that you carefully examine each component and replace any damaged parts. After you disassemble the system, you must always replace the clips and plugs with new ones.
The best way to remove the rail from the clips is by loosening the rail from the clip at the bottom (directly on the clip) using a flat screwdriver. You must start on one of the sides and then work from there to the left or right. In order to prevent wall damage (or at least keep it to a minimum), we recommend that you place a steel or aluminium sheet beneath the screwdriver. Depending on the type of wall, you can then prevent the plug from being pulled out of the wall.
The screws to be used for the Top Rail are larger than the holes in the rail.
We recommend that you drive the screws into the rail beforehand. The best way to insert the screws into the holes is by twisting them one-quarter turn until they are tightly secured inside the rail. Since the aluminium is fairly pliable, you can use the screw thread to make a slight incision. You can then easily feed the rail into the ceiling in one easy step.
At what distance from the ceiling can I mount a wall rail?
All rails can be mounted flush against the ceiling with the exception of the Contour Rail which has to be fitted at least 1 cm beneath the ceiling (drill at least 15mm below the ceiling). For the integrated picture hanging systems (Art Strip, Ceiling Strip and Shadowline), this will depend on how the system will be used.
How is the Art Strip mounted?
Nail or screw into the wall (can go through thin and soft aluminium). Corners can be mounted with mitres, but just butted together is easier. Angled frame of a dropped ceiling can be stapled to the wood.
Questions about the Combi Rail Pro Light
Is the Combi Rail Pro Light system dimmable?
A dimming feature is really only required when you are lighting a larger space such as a room – it generally does not play a role in spot lighting. When it comes to spot lighting, it is more common to choose a lamp with the desired level of intensity.
While it is possible to dim LED lights, this requires that you use the correct combination of components, and it also depends on the length of the rail. Philips has stated that its 7W and 8W lamps are dimmable, but this is not the case with the 3.4W lamp. Since Philips regularly changes the specifications for dimming MasterLED lights, we recommend that you check the Philips Lighting website for further information: www.philips.com/masterledlamps.
It is easier to dim the lights if you use halogen bulbs, but you should bear in mind that these bulbs consume five times as much energy as LED bulbs, while the average service life of a halogen bulb is also 20 times shorter than that of an LED bulb.
To summarise: while the Combi Rail Pro Light is dimmable, we recommend that you choose not to dim spot lights but rather choose bulbs with the appropriate level of intensity.
We recommend that you use LED bulbs as this is less expensive because they consume less electricity and have a much longer average service life. In our experience, the MasterLED 7W meets the requirements of most applications.
Which bulbs are suitable for the lighting rail?
You can choose either LED or halogen bulbs. We always recommend LED: ultimately these are much more cost-effective, because of:
• longer lifespan
• lighter, therefore cheaper to run
The LED bulbs that we offer with the Combi Rail Pro Light have the following advantages when compared with halogen bulbs:
• light is not emitted from behind
• improved light distribution on the wall (more even)
• no UV radiation
• much less heat radiation
In the majority of cases, the 7W bulb will suffice (the strength of the light is comparable to our previous most popular 35W halogen bulb).
How many bulbs / fittings can run on a transformer?
Why does the rail have the open shape on the front?
We decided to clearly separate the openings for hanging and electrics from one another (safety, reduced risk of short-circuit).
Questions about hanging wires
Can the hanging wires also be used outdoors?
Steel wire can be used outdoors, but because of the strain placed on the wires from other sources (for example, the wind), this can increase the total strain considerably. Our systems are designed for indoor use only. Perlon is not recommended for outdoor use, because of the (more extreme) impact of moisture and UV light. When less of a strain is placed on the wires and when these are replaced regularly, the system could be used outdoors in certain cases, however we advise against this and will not provide any guarantees to this end.
What is the lifespan of the hanging wires?
In principle, steel wires will last forever. Hanging wires made from perlon may age. In normal indoor climates, this process is extremely slow (>20 years). At higher temperatures, higher levels of humidity or increased UV light, we recommend changing the wires every 10 years, as a precaution.
I have notices that the perlon cord turns upward. How can I straighten it?
You may find that the perlon cord curls up after the perlon has been rolled up for an extended period of time. The weight of the frame is usually enough to straighten the wire again. If this does not achieve the desired effect, you may want to try hanging a weight on the wire over an extended period of time. You can accelerate this process by first soaking the wires in warm (not boiling or hot) water for several hours.